Job Description

JOB DESCRIPTION

Meets and greets all incoming general aviation aircraft, marshals out all departing general aviation aircraft and provides needed services to passengers and crew members.

• Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
• Marshal incoming and departing general aviation aircraft in accordance with Company standards.
• Identify crewmembers, passengers, visitors and vendors in accordance with the Company’s security procedures.
• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio.
• Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper.
• Resolve customer requests, questions and concerns regarding the Company’s services or products.
• Transport customers by vehicle to and from airport terminal and local hotels as needed.
• Escort crew and passengers to and from aircraft.
• Assist customers with loading and unloading baggage as needed.
• Assist with taking fuel orders, catering and ground transportation as needed.
• Assist crew or passengers with directions or recommendations for food, lodging, etc.
• Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.
• Perform Signature Gold Cap Service if requested by customer.
• Contact customers by verbal or written communications thanking them for using Signature Flight Support.
• Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
• Assist Line Service Technicians and Customer Service Representatives as needed.

RESPONSIBILITIES

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions, such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

• Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Occasionally lift and/or move up to 40 pounds.
• Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
• Communicate clearly with peers, internal and external customers.
• Read and interpret documents such as safety rules and procedure manuals.
• Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume.
• Write routine reports and correspondence.
• Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Handle and prioritize multiple projects concurrently.
• Wear uniform and insignia as prescribed by the Company.
• Report to work in a regular and timely basis.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of a Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment, please contact (insert).

QUALIFICATIONS

To qualify for this position, applicants and those in the roles must have:

• High school diploma or general education degree (GED).
• Minimum of 18 years of age
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's insurance policies.
• Must be legally authorized to work in the country of employment.
• Must possess strong interpersonal, oral and written communication skills. 
• Must possess a valid state driver’s license. 
• Previous customer service experience preferred.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

ABOUT US

Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Tuition reimbursement 
• Training and Development
• Employee Assistance Program (EAP) & Perks

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

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