Job Description
Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.
With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.
The Role: The purpose of the Casino Floor Host is to identify, develop, and retain relationships with, premium players. The primary emphasis in this role is new customer development. It is highly preferred that candidates are bilingual and speak and write Spanish fluently.
Responsibilities: - Maintain a working knowledge of the Company's facilities and special events, and advising customers of same, whenever possible.
- Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
- Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
- Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
- Assist guests with reservations for restaurants, entertainment venues
- Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
- Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
- Augment special events, through active participation in same.
- Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
- Record information on new customers, and updates Database as needed.
- Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
- Compile customer feedback and informs management of findings on a regular basis.
- Responsible for maintaining a consistent, regular attendance record.
- Other duties as assigned
Qualifications: - 2-4 years of gaming and/or marketing experience preferred
- 1 year of casino experience is preferred
- Previous experience with ACSC player rating system preferred
- Excellent computer skills are required
- Excellent communication skills and a friendly, outgoing personality are required
- Ability to thrive in a team-based environment
What's in it for you: - Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
License Requirements: Must secure appropriate RI mandated gaming licenses
Physical/Mental Requirements: - Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
- Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
- Constantly use mental alertness to achieve high level of accuracy in completing tasks
Working Conditions: - Mostly indoors and generally climate-controlled environment
- Will be exposed to noise, smoke, and odors
- Working with others and independently
Target Hourly Range: ($22.00 per hour
) Bally's Lincoln Casino Resort: About | LinkedIn
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Let Bally's Bet on You - We can't wait to meet you! Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Bally's Corporation
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