Bilingual Customer Service Representative Job at Homesteaders Life Company, West Des Moines, IA

bDNwUVZkeThrLzRHN1prd0NmcjAvOWNDRGc9PQ==
  • Homesteaders Life Company
  • West Des Moines, IA

Job Description

As a Bilingual Customer Service Representative, you will provide a wide variety of services to funeral homes funeral home preneed counselors, agents, marketing organizations, account executives, and policy owners with a focus on supporting Spanish-speaking customers, policy owners, and agents in both oral and written communications. You’ll work with a team and collaborate with colleagues to help our customers and the families we server together.

  • Provides highly responsive, time-sensitive, high volume, customer-oriented service designed to enhance company relationships across internal and external individuals.
  • Receives and responds to Spanish (primary) and English (secondary) language telephone inquiries.
  • Provides information and services related to new business, claims, policy information and policy changes. etc.
  • Translates and provides written communication received in Spanish and English.
  • Assist agents and funeral homes with on-line services including enrollment, reporting, administration, system navigation.
  • Work with agents and customers to resolves issues to ensure compliance with state regulatory requirements and company standards.
  • Assist with commission and compensation questions from customers.
  • Conduct system testing to help ensure integrity of files and proper underwriting are within limits.

Requirements

  • Equivalent to high school degree
  • Completion of a two-year associate degree program in a job-related field is preferred.
  • Completion of LOMA courses in Principles and Operations within two years of employment.
  • Demonstrated fluency in both Spanish and English with both oral and written communication.
  • 1-3+ years of customer service experience in a financial services organization, preferably life insurance, involving extensive in-bound and out-bound phone work.
  • Demonstrated proficiency in Microsoft office products: Outlook and Word
  • Experience on a LifePro office administration system preferred.

Pay and Benefits Summary:

  • An excellent schedule – office closes at 1 p.m. every Friday
  • Annual profit sharing
  • 401(k) with company match with discretionary contribution
  • Company-sponsored group medical and dental insurance
  • Company-paid life insurance
  • Company-paid long-term disability
  • Hybrid work environment
  • Paid holidays
  • Generous vacation time and sick leave
  • Paid parental leave
  • Casual dress year-round

About Homesteaders: Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.

W e are currently not hiring in Colorado, Montana, New York, Illinois, Minnesota, and California. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this tim

Job Tags

Holiday work, Casual work, Work visa, Currently hiring,

Similar Jobs

Sundae Artisan Ice Cream

Ice Cream Production Assistant - Part Time Job at Sundae Artisan Ice Cream

 ...and merchandise ~ Individualized mentorship and growth opportunities Who are we? Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission- To Share Joy, One Scoop at a Time. We are a friendly... 

Action Behavior Centers

Board Certified Behavioral Analyst Job at Action Behavior Centers

 ...Each center is purpose-built, each community of teammates is nurtured. What you will be doing at ABC as a Board Certified Behavior Analyst / BCBA / Sr BCBA : Providing day-to-day case management for children on the autism spectrum Completing initial intake and... 

Parkview Regional Medical Center

Allergy & Immunology, Allergy, Asthma and Immunology opportunity in Fort Wayne, IN Job at Parkview Regional Medical Center

 ...Job Description Our Allergy, Asthma & Immunology team is currently expanding and is seeking a full time Outpatient AAI physician to join their growing practice in Fort Wayne, Indiana . Specifics of the Role Office hours are Monday Friday, typically... 

4th Day Trucking

CDL CLASS A LOCAL DRIVER WALMART Job at 4th Day Trucking

 ...LOCAL POSITION!The position is based at our home location and involves delivering No-Touch...  ...mostly involves drop and hook. It is a Walmart account for swift! Must live in the area listed...  ...: $1600 to 1700 a week Schedule: WILL WORK WEEKENDS! ANY 2 DAYS OFF DURING THE WEEK!... 

Cogdel School Chengdu

English Teacher / Homeroom Teacher Wanted in Chengdu Job at Cogdel School Chengdu

 ...education for more than 20 yearsCooperate with 14 famous middle school international departments and 50 universities in ChinaCreate...  ...dates back more 1,300 yearsAP & A-level & IGCSEInternational boarding school More than thousands graduates abroadWhat You Can Get:...