Contact Center Customer Service Representative
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\n 1st shift M-F
\n $17/hr.
\n Contract position
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\n Description:
\nSupports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.
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\n Job Specific Requirements:
\n• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
\n• Our number one goal is to get the homeowner connected with the dealer
\n• Provide customers with warranty information
\n• Product comparison
\n• Dealer referrals to distributors
\n• Function as a switchboard for the company- we use a database to help us refer customers to the appropriate department
\n• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
\n• Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.
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\n Requirements:
\n• Microsoft Office proficient
\n• Type 35-45 words per minute
\n• Excellent verbal and written communication skills
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\n Education:
\nHS Diploma/GED
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\n Apply today for consideration for this role!
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\n\t\t\t\t\n\t\t\t\tAs part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\t\t\t \n\t\t\t...The server records and inputs into the POS system beverage and food orders delivers and serves food, ensures exceptional guest service... ...community in Novi, Michigan. Were part of a growing national network of communities managed by Erickson Senior Living, one of the country...
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