Job Description
Are you passionate about making a difference in people's lives while working from the comfort of your own home? We are looking for dedicated and compassionate individuals to join our remote Patient Care Representative team. In this role, you will play an essential part in guiding potential patients through their journey, from the first point of contact to helping them schedule consultations. You will be making a meaningful impact on patients' dental health and confidence, all while working remotely.
Why You Should Join Us:
Work Remotely: Enjoy the flexibility of a remote position, allowing you to manage your work-life balance.
Career Growth: This role provides opportunities for professional development with a team that is at the forefront of advancing dental care.
Make a Difference: Help patients navigate their path toward enhanced dental health, improving their lives with your expertise and care.
Competitive Compensation: Earn $30 to $45 per hour, with the potential to earn up to $70,000 annually, including bonuses.
Key Responsibilities:
Qualify Potential Patients: Use effective questioning techniques to assess the needs of potential patients and determine how our solutions can meet their expectations.
Provide Compassionate Support: Engage empathetically with potential patients, address their concerns, and guide them through the process with clarity and care.
Manage Your Leads: Independently manage leads from web inquiries and inbound calls, ensuring follow-ups and maintaining strong relationships with each patient.
Achieve Performance Goals: Meet established KPIs for lead conversion and activity, focusing on warm leads—no cold calling required.
CRM Management: Keep detailed records and track activities using CRM tools like Zoho CRM and Open Dental to streamline processes and improve patient interactions.
Collaborate: Work closely with the sales and marketing teams to ensure clear communication and alignment regarding patient needs and expectations.
Qualifications:
Experience: Previous experience in customer service, sales, or healthcare, especially within the dental field, is a plus.
Communication Skills: Excellent verbal and written communication skills with an emphasis on empathy, patience, and clarity.
Organizational Skills: Ability to manage multiple tasks effectively while working remotely.
Technical Skills: Comfortable using CRM systems (experience with Zoho CRM and Open Dental is a bonus) and proficient in standard office software.
Team Player: Ability to work collaboratively with cross-functional teams to achieve shared goals.
Job Types: Full-time, Part-time, Contract, Temporary, Per-Diem
Benefits:
Medical, Dental, and Life Insurance
Paid Time Off and Sick Time
Flexible Schedule Options
Equipment provided
Merit-based Bonuses
Voluntary Benefits (Vision, Long Term Disability, Cancer, Accident, Critical Care, Hospital Indemnity)
Paid Holidays
Equal Employment Opportunity Employer
We are proud to offer equal employment opportunities to all applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other legally protected status.
Employment Type: Full-Time
Salary: $ 30.00 45.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Contract work, Temporary work, Part time, Flexible hours,