Job Description
We are seeking compassionate and dedicated individuals to join our team as Patient Care Representatives. In this role, you'll guide potential patients through their journey, from initial contact to consultation setup. Working remotely, you'll make a meaningful impact in the field of dental implants while enjoying flexibility and growth opportunities.
Why This Role?
Work from Anywhere: Enjoy the convenience and flexibility of working remotely while being part of a supportive team.
Career Development: Grow professionally with opportunities to advance within a dynamic organization committed to innovation in dental implant care.
Make a Difference: Help patients improve their dental health and confidence through thoughtful and empathetic support.
Competitive Pay: Earn $21 per hour plus bonuses, with on-target annual earnings exceeding $70,000.
Key Responsibilities:
Qualify Potential Patients: Use effective questioning to understand patient needs and determine alignment with dental implant solutions.
Provide Empathetic Support: Communicate clearly and compassionately to address concerns, set expectations, and build trust with patients.
Manage Patient Relationships: Handle a portfolio of leads from web inquiries and inbound calls, ensuring timely follow-ups and strong relationships.
Meet Goals: Achieve Key Performance Indicators (KPIs) related to lead conversion and activity, working exclusively with warm leads—no cold calling required.
Maintain Records: Use CRM tools like Zoho CRM and Open Dental to keep detailed, organized records and track patient interactions.
Collaborate: Work closely with sales and marketing teams to align on patient needs and provide seamless support.
Qualifications:
Experience: Customer service or sales experience, particularly in healthcare or dentistry, is a plus.
Communication Skills: Excellent verbal and written communication skills with a focus on empathy and clarity.
Organizational Skills: Ability to handle multiple tasks and prioritize effectively while working remotely.
Technical Proficiency: Experience with CRM systems (Zoho CRM and Open Dental preferred) and familiarity with standard office software.
Team-Oriented: A collaborative mindset and the ability to work effectively with others to achieve shared goals.
Job Type:
Available as Full-Time, Part-Time, Contract, Temporary, or Per Diem.
Benefits:
Equipment provided
Medical, Dental, and Vision coverage
Life and AD&D insurance
Short-Term Disability
Flexible schedules
Paid holidays, vacation, and sick time
Merit bonuses
Additional voluntary benefits, including Long-Term Disability, Cancer, Accident, and Critical Care coverage
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all associates and applicants, regardless of race, religion, national origin, gender, age, disability, or any other legally protected status.
Employment Type: Full-Time
Salary: $ 30.00 45.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Contract work, Temporary work, Part time, Flexible hours,