Contact Center Agent - Remote | WFH Job at Get It Recruit - Administrative, Alva, OK

bDNsVFc5KzVuL2tGNEpVekN2YnovdFFCQ0E9PQ==
  • Get It Recruit - Administrative
  • Alva, OK

Job Description

Are you passionate about helping others? As a Contact Center Agent, you will be a vital point of contact for individuals seeking federal assistance. Your role will involve answering questions about previous registrations and guiding callers to relief program referrals with empathy and professionalism.

Day-to-Day Responsibilities:

Engage with individuals registering for federal assistance, providing clear and supportive responses to their inquiries.
Conduct calls with patience and courtesy, assessing callers' needs and offering appropriate instructions or referrals.
Enter essential information into FEMA's Windows-based database while adhering to a scripted interview process.
Offer phone numbers and agency referrals for secondary support organizations and additional assistance as needed.
Perform other duties as assigned based on FEMA's support level for various events.
Participate in scheduled shift meetings to gather event-specific information before starting your shift.
Demonstrate exceptional communication and customer service skills, ensuring professionalism in all interactions through reading, writing, and fluent speaking in English.
Utilize personal computer skills effectively in a Microsoft Windows environment.
Complete all data entry tasks while the disaster survivor is on the line, allowing for a maximum of 10 seconds of post-call work in case of disconnections.
Maintain a professional environment; personal cell phones or public settings are not permitted during calls.
Minimum Requirements:

U.S. Citizenship
Proficiency in the Microsoft Office Suite
Strong organizational, written, and verbal communication skills
Ability to thrive in a fast-paced, deadline-oriented environment
Capability to work collaboratively as part of a team or independently
Access to a high-speed internet connection: 25 Mbps minimum download speed (50 Mbps for shared connections) and 5 Mbps (10 Mbps preferred) upload speed.
Availability from 7 AM to 11 PM EST, seven days a week (including holidays and weekends) with the commitment to sign up for 8-hour shifts.
A commitment of at least 6 months, with the possibility of extensions.
Employment Type: Full-Time
Salary: $ 85,000.00 Per Year

Job Tags

Holiday work, Full time, Relief, Shift work,

Similar Jobs

SKi Butlers

Ski Technician Job at SKi Butlers

 ...delivery Setting up the next shift and future team members for success Secondary Responsibilities Basic ski/snowboard tuning, waxing and general equipment maintenance Making/Answering customer phone calls with a positive and inviting tone of voice Restocking... 

Ballinger

Senior Healthcare Planner Job at Ballinger

 ...Job Title Senior Healthcare Planner Education Bachelor's Degree Location 833 Chestnut - Philadelphia, PA 19107 US (Primary) Category Architecture Job Type Full-time Job Description Position Summary Ballinger, an integrated design-led... 

MyKelly

Remote Bilingual Spanish-English Interpreter MS Job at MyKelly

 ...Professional & Industrial, were passionate about helping you find a job that works for you. Were seeking Spanish Bilingual Interpreters fluent in Spanish and English for a great work from home job opportunity in (New Jersey). With us, its all about finding the... 

AutoNation

Sales Manager Job at AutoNation

 ...AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and...  ...say? Are you ready to be part of something big?The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional... 

Interim HealthCare of Lexington MA

Occupational Therapy Assistant (COTA) Job at Interim HealthCare of Lexington MA

Home Health Certified Occupational Therapy Assistant (COTA)Middlesex, Suffolk and Essex CountiesExperience a therapy career that comes with work-life balance! As a Par time Home Health COTA for Interim HealthCare, you can set your own schedule and enjoy the freedom...