Customer Service Agent Job at TBI AIRPORT MANAGEMENT INC, Lake Mary, FL

a1hsWVd0cTVrLzhENEpZL0RmUDM5OXdIREE9PQ==
  • TBI AIRPORT MANAGEMENT INC
  • Lake Mary, FL

Job Description

Job Description

Job Description

Description:

Full time position

Starting rate: $19.00

Benefits package available

General Responsibilities:

The role of the Customer Service Agent is to provide the highest level of customer service to passengers, the public and employees within Concourse E and F. Customer Service Agents will provide assistance or information as passengers proceed through the International/Domestic Terminals at HJAIA. This includes Customs and Immigration areas, as well as, Transportation Security Administration (TSA) Checkpoints.

Major Responsibilities and Functions:

  • Provide airport and passenger information to facilitate the efficient movement of passengers through Security Checkpoints.
  • Assist passengers at various locations throughout Concourses E and F.
  • Provide assistance to incoming international passengers with Automated Passport Control Kiosk.
  • Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information.
  • Create a dependable and efficient communication system catering to the public, airline tenants and Customs and Border Protection officers.
  • Provide information and assistance to employees and passengers, as required.
  • Other duties as assigned.

Requirements:

Qualifications:

  • Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Skill in effective oral and written communication.
  • Ability to establish and maintain good working relationships with other TBI employees, airline employees and Customs and Border Protection officers.

Physical Effort:

Walking and standing for extended periods of time is required throughout the course of daily activities. Ensure that pedestrian traffic is moving and unobstructed.

Mental Effort:

Position involves sensitive encounters with passengers, airline employees and Customs and Border Protection officers and requires a sense of responsibility to provide the most accurate information. Stress associated with responding to/solving problems with the travelling public. Operations are dynamic and situations may require immediate attention. This position has high exposure to the public and requires a professional approach and demeanor under all conditions. It also requires a genuine willingness to assist persons with a wide range of requests and needs.

Job Tags

Full time, Immediate start,

Similar Jobs

NTT DATA

Contact Center Manager - Parking Job at NTT DATA

 ...thinking organization, apply now. We are currently seeking a Contact Center Manager - Parking to join our team in Chicago, Illinois...  ...for departmental policies, procedures, and processes. # Ensure remote and onsite staff receive the necessary support for their... 

Scheels

Hunting Clothing/Work Clothing Merchandiser Job at Scheels

 ...purchased product Maintain orderly appearance of personal work space and surrounding areas.General cleaning and organization around the store and back stock areas Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's Ability to... 

Endeavor Schools, LLC

Assistant Spanish Teacher-Primary Job at Endeavor Schools, LLC

Job Details: Build a Career with Meaning and Enhance Your Future Come join us at Mission Montessori as an Assistant Spanish Teacher-Primary! At Mission Montessori, our educators brighten childrens lives every day while creating a bright future for themselves.... 

Orionvisual

Digital Print Operator - Blue Printing Job at Orionvisual

 ...Job Description Job Description The Digital Print Operator in our Blue Printing Division is responsible for operating equipment, interacting with customers and finishing projects. This position has a significant amount of interaction with customers, so superior communication... 

University of New Mexico - Hospitals

SPANISH INTERPRETER & TRANSLATOR Job at University of New Mexico - Hospitals

Receive 17% weekday nights, 26% weekend nights, or 15% weekend day shift differential Rotating evening schedule, Sunday - Thursday 5:00pm - 1:30am, stationed at the Main hospital for in-person interpreter services. Department: Interpreter Language Services FTE...