Job Description

PRIMARY DUTIES AND ACCOUNTABILITIES

• Perform, document and assist in planning work activities relating to small projects, sub-projects, or process improvements. For daily operations: enhance, maintain or support existing IT products and processes to the defined service level agreement For projects and sub-projects: analyze requirements, design, build, and test IT software solutions
• Maintain engagement with business and IT partners.
• Assist less experienced personnel.
• Maintain technical knowledge and business acumen within own discipline or function and continue to manage their professional development
• Drive innovation across the organization by identifying and providing analysis of trends and issues with the goal to drive new business opportunities and solve complex business problems.
• Ability to provide on-call support after normal business hours

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science or related discipline and typically 2 to 5 years related experience or 6 to 9 years equivalent combination of education and work experience.
• Ability to solve problems using pre-defined procedures and guidelines.
• Communication skills Able to effectively communicate highly technical information in non-technical terminology (written and verbal)
• Flexible and adaptable to changing priorities, based on business needs
• Working knowledge of Server and Workstation Operating Systems (Windows / Linux), along with command prompt knowledge
• Working knowledgeable in IP based switching, routing, and network environments (ex. Cisco)
• Working knowledge of computer networking concepts and protocols, and network security methodologies.
• Working knowledge of cyber security practices for an enterprise environment
• Working knowledge of firewall operations (ex. Cisco & Checkpoint)
• Working knowledge of cyber security practices for an enterprise environment

PREFERRED QUALIFICATIONS

• Working knowledge of cyber security program elements such as Policy Development, Application Security, Information Security, Network Security, Disaster Recovery Planning, Operational Security, Incident Response, and End User Education
• Working Knowledge of Change Management in a regulated environment

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