Job Description

Join the Chick-fil-A Midtown Team as a Director of Operations

At Chick-fil-A Midtown, we are truly honored to serve the vibrant Manhattan community. Our restaurant is more than just a place to enjoy reliably delicious food—it’s a hub for connection, nourishment, and genuine hospitality. Whether welcoming those who live, work, or visit New York City daily, we aim to provide an experience that leaves every guest feeling valued, respected, and cared for.

As our founder, S. Truett Cathy, said:

"We are a people company that serves chicken."

Now Hiring: Director of Operations

Are you passionate about leadership, hospitality, and building memorable experiences? Come join our Director team and make an impact with a great brand.

Accountability

As a Director, you will be directly accountable to the  Executive Director and  Owner , ensuring alignment with Chick-fil-A's mission, values, and operational goals.

Core Values We Look For

• Sincerity – A genuine care for others.
• Reliability – Consistency in delivering excellence.
• Competency – Skilled execution of responsibilities.
• Care – Thoughtful and empathetic leadership.

Qualifications

We’re seeking a people-focused leader who thrives on creating exceptional guest experiences and solving challenges.

• Proven leadership skills with 4+ years of management experience in food service.
• Strong time management and organizational abilities.
• Excellent verbal and written communication skills.
• Adaptability with new technologies and processes.
• Ability to remain calm and resourceful in fast-paced environments.
• Demonstrated ability to care for guests and team members.
• Positive attitude, flexibility, and a passion for hospitality.

Responsibilities

As a Director of Operations, you’ll have the opportunity to lead, inspire, and create memorable moments for our guests and team members.

• Interview and onboard candidates to build a high-performing team.
• Lead both Front of House (FOH) and Back of House (BOH) operations with a focus on guest satisfaction and operational excellence.
• Motivate and influence staff by leveraging their individual strengths.
• Maintain a highly visible presence in the restaurant, directly impacting the guest experience.
• Take ownership of creating a welcoming and memorable environment for guests.
• Flexible availability, including early mornings, late nights, and weekends.

Benefits of Joining Our Team

• A welcoming and supportive environment rooted in care.
• Competitive pay with career advancement opportunities.
• Leadership development and on-the-job training.
• Employee meals and discounts.
• Sundays off.
• Incentive opportunities.
• Comprehensive health benefits.
• 401(k) retirement plan.
• Paid time off.

Why Chick-fil-A?

At Chick-fil-A Midtown, your work is more than a job—it’s part of a story filled with growth, meaningful connections, and making a difference in our community.

Start your journey with us today!

• #JoinTheHerd #SundayRestDay

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