Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices. Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty. Accountable for improving overall customer service metrics. Operations Supervises store operation and team activities, including assigning daily tasks, delegating, managing shifts, approving time records and time off, and scheduling conflicts to ensure proper coverage. Collaborates with external partners to support community outreach and external partnerships, assisting the Pharmacy Operations Manager as needed. Supports data analysis, decision-making, and monitoring of store performance. Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders. Oversees inventory management, including resets, revisions, price changes, and trend analysis to create corrective actions; trains team members on inventory procedures. Ensures execution of operational feedback, store cleanliness, repair and maintenance, and emergency responses. Ensures team members are proficient with computer and technology systems. Maintains safety and security of team members, complying with policies and laws, including sale of regulated products. Completes special assignments as needed. Business Performance Management Analyzes financial and performance data to create action plans for store improvement. Uses KPIs and other tools to engage the team and identify growth opportunities, supporting initiatives from the Support Center. Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary. People & Performance Management Leads and trains team members, providing coaching, mentoring, and support for career development. Manages performance through responsibility assignment, goal setting, feedback, and recognition. Recruits and retains talent, develops pipelines for future leaders, and manages staffing needs. Follows proper procedures for hiring, training, and record keeping, ensuring compliance with laws. Establishes a culture of accountability with clear expectations and performance management tools. Training & Development Completes Store Manager training programs and other required courses. Monitors personal performance, seeks feedback, and maintains an Individual Development Plan. Obtains and maintains a valid pharmacy technician license as required. Communications Maintains open communication with team through discussions and meetings. Assists in planning and communicating store strategies. Qualifications include a Bachelor's degree or equivalent experience, leadership abilities, completion of training programs, fluency in English, flexibility in work schedule, willingness to accept promotion, and ability to transfer locations. #J-18808-Ljbffr Walgreens

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