Job Description

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘ Our Children’s Medicine’  in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit  ourchildrensmedicine.ca

At CIBC, we're building a relationship-driven bank for the modern world, empowering talented professionals to make a meaningful impact. We value your strengths and ambitions, ensuring you have what you need to succeed and feel truly appreciated.

To learn more about CIBC, please visit CIBC.com

Are you a First Nations, Metis, or Inuit professional who has excellent client service skills?

We're looking for you to join our team as a Contact Center Representative in select locations across Turtle Island (Canada).

As a Contact Center Representative at one of our Contact Centres, you'll be the first point of contact for clients, addressing their banking needs. In this fast-paced role, you'll resolve issues, build relationships, and match clients with the right products to support their financial success.

CIBC is transitioning to an Agent @ Home model, for this role you may be required to work from home at some point in this process. The expectation and details will be confirmed if you move through the recruitment process. Even though this role may be a remote position - the expectation is that you must be able to attend your primary CIBC location within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.) 

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Agent @ Home Program Requirements

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps

If you're unsure about being on the front lines of client service, we’ve got you covered with a comprehensive, paid training program. Over approximately 12 weeks, you'll gain the skills and knowledge needed to provide top-tier service to CIBC clients through a mix of in-class learning and hands-on experience, typically running Monday to Friday. We’re here to support you every step of the way.

Who You Are

• You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

What You Need to Know

• We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact [email protected]
• You need to be legally eligible to work in Canada at any of the following locations: Regina SK, Vancouver BC, Toronto ON, Halifax NS and, where applicable, must have a valid work or study permit
• Some roles may have be virtual work from home opportunities
• This is a regular full-time role that requires flexibility which may include evenings and weekends
• Potential roles will be in Telephone Banking, Fraud, Collections, and Mortgages
• Only those short listed will be contacted for an initial assessment

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact  [email protected]

Requirements

* Self-Identify as First Nations, Metis, or Inuit
* Strong oral/written communication skills
* Client Engagement: Help clients manage accounts, build connections, and refer them to the right CIBC contacts
* Problem Solving: Listen, empathize, and resolve client issues, seeking help when needed
* Product Knowledge: Know CIBC products and offer solutions to support clients' financial goals

Job Tags

Full time, Work from home, Work visa, Afternoon shift, Monday to Friday,

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