Job Description

Job Description

Job Description

As a General Manager (GM), you’ll be in charge of running daily store operations and driving performance across key areas: sales, customer service, product quality, and team development. We don’t take a “sink or swim” approach – we offer a comprehensive multi-week training program led by experienced trainers to set you up for success. You won’t just be making sandwiches – you’ll be making decisions that impact the business, and we’ll give you the tools and training to do it effectively.

Key Responsibilities:

• Lead store operations to achieve performance goals, including sales, customer service, product quality, and staff development.
• Make strategic decisions to improve store performance, including understanding and managing P&L.
• Train, develop, and coach your team to deliver exceptional customer service and maintain high product quality standards.
• Drive sales growth and build strong community relationships.
• Oversee daily operations, ensuring smooth workflows and high standards are maintained across all areas.

Ideal Candidate:

• Current General Manager in a retail or restaurant environment with hands-on, customer-focused service experience.
• Strong understanding of financials (P&L), business planning, and operational execution.
• Proven track record of developing talent and building strong teams (experience with hiring seasonal workers is a plus).
• Passionate about delivering top-notch service and uncompromising product quality.
• Eager to take on responsibility and contribute to the success of the store.

What Sets Us Apart:

• We're a 65+ year old brand , committed to maintaining high-quality standards without being "stuffy."
• Work-life balance : We’re closed on Sundays and, except for a few busy weeks, managers typically work about 50 hours per week.
• Full accountability : You will have full responsibility for your store’s operations, performance, and team.

Our Values:

• Love What We Do
• Serve Others
• Aim High
• Do The Right Thing
• Keep It Fun

What We Offer:

• Leadership Development Program : Opportunity to grow within the company, with many of our leaders starting as store associates and moving into senior roles or franchise ownership.
• Better work-life balance : With no early mornings or late nights, your schedule allows for more time outside of work.
• Competitive compensation & benefits :
  • Medical, dental, and vision insurance options
  • Life insurance, disability coverage
  • Paid time off, including holidays
  • 401(k) with company match
  • Bonus program based on store performance (4 payouts per year)
  • Tuition assistance and Employee Assistance Program
  • Discounts on products

Additional Requirements:

• Must have a valid driver’s license and reliable transportation.
• The role requires physical work, including bending, stooping, standing for long periods, lifting up to 65 lbs, and working with a hot torch

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