Job Description

Guest Services Manager - Four Seasons Hotel Boston

Apply locations Boston time type Full time posted on Posted 3 Days Ago job requisition id REQ10331150

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

About the location:

New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away.

Join a diverse and talented team in Boston

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career.

The Role

Four Seasons Hotel Boston has an opening for a Guest Services Manager who will be responsible for managing our Front Drive Team. This manager will be responsible for scheduling, training, leading, and guiding the team to ensure a cohesive, friendly, engaging and productive work environment.

We are looking for individuals with a high level of engagement and excellent communication skills. Individuals who have a special talent for ensuring our guests feel at home and receive the highest levels of service, passionate and motivated leaders with excellent interpersonal and relationship-building skills to work with cross-functional teams and inspire them, have the highest level of integrity and transparency, strong business acumen, and have an exceptional eye for detail. Must be able to de-escalate conflict, work well under pressure and perform as an exemplary problem solver.

Previous experience of 3 years in a leading role in the Hospitality Industry is required. Experience within Four Seasons preferred. Positive attitude and willing to learn is a must. This position requires an applicant with an open and flexible schedule and the ability to work mornings, evenings, weekends, overnights and holidays.

What to Expect from Your Work Experience

• Be part of a cohesive team with a singular focus on creating the best possible guest experience.
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.
• Be encouraged to demonstrate your professional passion.
• Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
• Be rewarded with market-leading pay and a comprehensive benefit plan.
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.
• Receive a complimentary meal when at work in our employee restaurant.

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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Job Tags

Holiday work, Full time, Work experience placement, Worldwide, Flexible hours, Night shift, Weekend work, Day shift, Afternoon shift,

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