Job Description

Job Description

Job Description

SUMMARY //

The Gym Manager is a key leader who fosters a collaborative and positive environment across all areas of gym operations and staff management. Working alongside a team of assistant gym managers, shift leads, and gym managers from other sites, they ensure a seamless experience for both employees and members, prioritizing exceptional service and strong member engagement. This role requires skillful coordination of schedules, daily tasks, onboarding, training, and performance management, driving effective teamwork and communication across departments within the gym to maintain smooth, efficient daily operations throughout the facility.

ABOUT US //

The Front Climbing Club was Utah's first indoor rock-climbing gym, and one of the first in the nation. From its humble beginnings as The Body Shop back in the 80's to three best-in-class facilities today, The Front has never lost its soul or connection to its roots.  

RESPONSIBILITIES //

• Demonstrate exceptional customer service, work ethic, and adherence to procedures while upholding the company's culture and serving as a role model for the team.
• Manage daily front desk tasks, including customer service, sales and cleaning duties, while fostering a customer-focused environment.
• Assist in planning and facilitating events, promotions, and operational changes while effectively communicating plans to the gym managers and staff.
• Work with teams to identify areas for customer service, operational, and facility improvements, implementing solutions that align with strategic goals.
• Participate in strategic planning to align customer service and sales approaches with company objectives and values, enhancing member satisfaction.
• Manage customer feedback, ensuring timely responses and effective resolution of complaints, including escalated incidents.
• Collaborate with senior management to develop staffing plans, participate in recruitment and onboarding, identify training needs, and maintain a talent pipeline for continuous staff development.
• Serve as a department stakeholder in one or two key departments-such as events, retail, Testpiece (cafes), amenities, programs, risk management, or facilities-based on specialization, interests, and skillsets. Attend planning meetings, review department materials, and offer valuable insights and guidance to help align departmental initiatives with overall company objectives.
• Work with Facilities and Risk Managers to ensure timely maintenance and improvements, and the implementation of safety protocols.
• Undertake other duties as assigned by senior management to contribute to the gym's overall success and growth.

REQUIREMENTS //

• A minimum of 5 years of working experience in the workforce
• Bachelor's degree preferred; equivalent work experience accepted.
• Minimum of four years in customer service or hospitality experience.
• At least two years of experience managing people.
• Knowledge of Rock Gym Pro software and sales experience preferred.
• Ability to work nights and weekends.
• Strong planning, time management, and organizational skills.
• Proven ability to lead and motivate diverse teams.
• Understanding of indoor climbing risk management procedures and instructional skills.
• First Aid/CPR and Utah Alcohol certifications required.
• Proficient in MS Office (Excel and Outlook) with a collaborative and innovative mindset.

BENEFITS // 

Medical, dental, vision healthcare plans, life insurance, 401K Plan, Employee Assistance Program (EAP), free membership to all locations of the Front including unlimited fitness and yoga classes, monthly buddy pass, discounted climbing programs, retail discounts, and discounts to the Front's cafes

WORKING ENVIRONMENT // 

This position is exposed to airborne chalk, dust and cleaning supplies. Other hazards include falling while providing instruction or demonstration and trips and falls caused by obstacles on the ground such as ropes and climbing gear and slippery surfaces after they have been cleaned. The typical working environment for a Gym Manager spends half the time customer facing and overseeing operations and half the time in an office-based setting. They interact with various departments and employees, requiring frequent communication and collaboration across all teams. The role may involve managing multiple tasks simultaneously, such as meetings, employee consultations, and administrative duties, all while adhering to tight deadlines. While most of the work is performed in a structured, professional environment, the role also requires adaptability to handle sensitive issues with discretion and care.

SALARY RANGE // 

This position is listed at $55,000 - 65,000 annually, depending on experience

MISSION STATEMENT // 

The Front's mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community.  

EEO STATEMENT // 

The Front Climbing Club is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. 

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