Job Description

Job Description

Job Description

Job Title: Help Desk Technician

Clearance: Ability to pass a background check

Certifications: CompTIA Security+CE or willing to get certified.

Education : Associate degree or equivalent studies

Roles and Responsibilities:

• Set up and troubleshoot domains, user accounts and software accounts.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
• Add or replace memory, new keyboards, motherboards, and other components.
• Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
• Coordinate with vendors to resolve problems.
• Support server, common user applications, desktop services, and network connectivity and associated hardware.
• Properly handle Help Desk Tickets.

Requirements:

• Minimum one (1) year experience (prefer).
• Outstanding communication skills.
• Fully bilingual (English & Spanish) strong English.
• Access to 100 mega internet connection.
• Available to work hybrid.

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