Job Description
DESCRIPTION
Join Amazon's Global Logistics team as a Manager of Customer Success and lead a high-performing team dedicated to transforming our shipper relationships. You'll drive strategic improvements for vendors and sellers while aligning with Amazon's business objectives. This role offers a unique opportunity to shape the future of e-commerce logistics, optimize supply chain operations, and deliver exceptional value to both shippers and Amazon.
Key job responsibilities
- Lead and develop a team of Customer Success Managers, providing mentorship and performance guidance
- Set strategic direction for the shipper success program, aligning with Amazon's broader business goals
- Establish data-driven methodologies for business assessments and improvement strategies
- Collaborate with senior leadership to secure resources and create scalable solutions
- Develop and track key performance indicators to measure program success and business impact
A day in the life
As a Manager of Customer Success in Global Logistics, you'll start your day reviewing team performance metrics and preparing for a strategy meeting with senior leadership. You'll then coach your team members on complex shipper cases, helping them develop innovative solutions. In the afternoon, you might analyze cross-cohort trends to identify opportunities for systemic improvements. You'll end your day collaborating with cross-functional partners to remove barriers and enhance the overall shipper experience.
About the team
The Global Logistics team is at the forefront of revolutionizing e-commerce supply chains. We're passionate about creating seamless, efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space, constantly innovating and adapting to the evolving needs of the global marketplace.
BASIC QUALIFICATIONS
- Bachelor's degree in Business, Supply Chain Management, or related field
- 5+ years experience in customer success, consulting, or supply chain management, with at least 2 years in a leadership role
- Demonstrated ability to lead and develop high-performing teams, including experience managing managers
- Strong analytical skills with a proven track record of using data to drive strategic decision-making and program improvements
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with senior stakeholders across various functions
- Deep understanding of e-commerce, logistics, or supply chain operations, preferably with experience working with vendors or sellers in a B2B environment
Job Tags
Full time,