Job Description

Job Description

Job Description

Description

We are seeking a dynamic and detail-oriented Operations Associate to join our team. In this role, you will work closely with the Director of Operations, handling a variety of tasks that are essential to the smooth running of our company. 

This is a dynamic and wide-ranging role for someone looking for something a little different every week: you will dedicate approximately 30% of your time to inner-company IT responsibilities and 70% to assisting the Director of Operations with critical projects. This is a unique opportunity to be part of a forward-thinking company and contribute to our growth and success. 
Key Responsibilities

• Support the Director of Operations: Assist with a range of operational projects, ensuring timely completion and high-quality outcomes.

• Data Management: Perform data cleaning, imports, and exports; proficiently manipulate data in Excel to generate reports and insights.

• CRM Operations: Support our CRM system (HubSpot), including developing some reporting. HubSpot certifications are a plus.

• Software Implementation: Assist in the selection, implementation, and management of new software and SaaS products across the company.

• Developer Coordination: Work with external developers to oversee the creation of new software solutions, ensuring they meet our operational needs.

• Microsoft 365 Administration: Manage user accounts, permissions, and Single Sign-On (SSO) configurations within Microsoft 365.

• IT Onboarding and Offboarding: Handle the technical aspects of onboarding new employees and offboarding those leaving, ensuring smooth transitions.

• Technical Support: Provide frontline troubleshooting and resolution for computer and phone issues, ensuring minimal disruption to daily operations.

What we are looking for:

• Minimum 1 year of experience in a fast-paced office environment.
• Strong Excel skills, knowledge of different data types, and experience importing & exporting data.
• Excellent sense of organization.
• Excellent problem-solving and communication skills.
• Proficiency in Microsoft 365 administration.
• Knowledge of Single-Sign On (SSO) solutions.
• Familiarity with VoiP systems.
• Strong skills in managing IT assets.
• Expertise in Apple/Mac technical support.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple tasks and projects simultaneously.

Why join us?

• Innovative Environment: Be part of a forward-thinking team that values creativity, collaboration, and innovation. Work with developers who have work with big time companies. 
• Career Growth: Opportunities for professional development, learning new technologies, and advancing your career within the company.
• Impactful Work: Contribute to exciting projects and make a significant impact on our company's success.
• Culture: A supportive and inclusive culture that values work-life balance and promotes employee well-being. Vibrant workplace in the heart of Cincinnati's Over-the-Rhine district, minutes from Findlay Market. Be part of an award-winning culture recognized for its excellence & growth:
• Purpose Job's "Companies with the Best Culture" 2023 & 2024
• Cincinnati Business Courier's Fast 55 Finalist 2023 & 2024
• Cincinnati Business Courier's Best Places to Work
• Cincinnati Business Courier's Top 24 Start-Ups to Watch
• Benefits: Competitive salary, comprehensive benefits package, including health, dental, and vision insurance (available day one), and paid time off.

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