Job Description
Print Mail Operator
27.50hr
Schedule – Split shift – 2am – 1030am CT Tuesday – Saturday
We’re recruiting for a Print Mail Operator, 27.50hr, position with a premier financial service organization working at their location in Franklin, Wisconsin. If you’re a motivated individual with a professional mail room background, it could be the perfect fit.
Core Responsibilities: • Running print work on a digital press • Quality control • Operating machines • Working in the print shop • Running printers or inserters
Under the general direction of the Print Mail shift manager with oversight of the team lead, performs the duties of print and mail operations at a basic level consisting of printing, quality control checking, and the processing of machine insertable mail along with equipment maintenance. As Print Mail Operator the individual applies knowledge of printing and inserting/mailing equipment, software and integrated systems to process computer output on the printers and automated inserting/mailing equipment and prepares outgoing mail in the form of letters, statements, billings, and notices based on known priorities.
Printing
Assumes responsibility for setting up and running all print equipment and is proficient with standard maintenance and troubleshooting techniques. Utilizes middleware that controls the flow of production output to the printers. Prioritizes work flow in the effort to meet established service level agreements. Makes customary decisions during the course of print runs utilizing operator guidelines and procedure manuals. Performs quality assurance verification, sorting, and packaging of printed output for distribution.
Inserting
Is responsible for inserting forms, documents, and letters along with the appropriate flyers, brochures and illustrations for delivery to NM’s policyowners, financial reps and HO clients. Assembles complete, quality mailings that consist of highly confidential material that can include checks and sensitive information regarding policy values, loans and payments. Verifies output matches the job totals on the mailing instruction page (MIP). Observes the reaction of the system and makes the necessary adjustments to assure the equipment is running smoothly and correctly as errors in set-up or operation could result in damage to the system, possible operator injury and/or expenses to reproduce the mailing. Performs daily equipment maintenance including cleaning and minor repairs. Consistently monitors the operations performance and reviews random samples of production to ensure quality and accuracy.
Miscellaneous
Sets a positive tone through work engagement and team spirit. Shares ideas and offers process improvement opportunities. Documents vendor service calls and escalates concerns to team lead or management as needed. Provides responses to customer service inquiries. Stages and monitors consumable related inventory. Performs other related duties, administrative functions, assignments or special projects as directed by the team lead or management.
Requirements:
High school degree or equivalent. Aptitude to quickly learn and operate mainframe printing and automated inserting equipment. Basic PC skills is essential. Good communication, organizational skills with the ability to work within deadlines with accuracy and efficiency. Must be flexible to work varied hours, work well in a team setting with strong interpersonal skills. Must be able to lift 50 pounds, use a manual pallet jack to move skids up to 2,000 pounds, and be able to move carts of output of up to 600 pounds.
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