Job Description

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Print Operator ensures the timely and accurate reproduction of printed materials; advises, coordinates and prioritizes production of work orders, reviews copyright materials and maintains accurate and complete records; determines equipment repair schedule; maintains supply inventory and resolves staff and customer service issues for the Copy Center.

Responsibilities:

• Trouble shoot equipment issues, and request/monitor service repairs
• Perform Digital Printing, Finishing, and Perform Quality Controls.
• Manage the inventory and replenishment of supplies.
• Use of equipment must be consistent with company approved Code of Business Conduct
• compliance with corporate, safety, security and regulatory policies.
• Maintains work areas in a clean, safe and organized state including all work rooms
• Must have good working knowledge of multi-function printer devices
• Must have good working knowledge of computer basics
• Ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay
• Provide problem resolution ensuring the highest levels of customer care.
• Collect data for reports
• Ensures equipment is in good working order, equipment maintenance
• Keeps manager informed of operational efficiencies and potential problems
• May be required to work overtime periodically
• Able to set priorities
• Must be flexible to adapt to changes

Qualifications:

• High School diploma or equivalent (GED).
• Minimum of 2 years Mail/Print services related experience preferred with knowledge of commonly used Office Services procedures.
• 1-3 years experience with Microsoft Office Software (Word, Excel, etc.).
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart, as well as flatbed.
• Must be able to lift up to 50 lbs.

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