Job Description
OVERVIEW
Resort General Managers are responsible for the operations and continued profitability of a Sun Resort & serves as the day to day point of contact for guests & residents. They are responsible for administrative activities, marketing, leasing & sales of sites, property maintenance, financial management, and most importantly resident & guest relations.
JOB DUTIES
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
- Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
- Conducts team member performance reviews and recommends compensation adjustments.
- Ensures guests & residents receive the highest levels of customer service consistent with Suns Customer Service philosophy
- Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
- Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations
- Handles emergencies that may arise onsite, adhering to standard operating procedures
- Resolves resident & guest complaints in a timely & professional manner, communicating through a variety of means
- Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
- Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards report to Main Office
- Inspects & recommends purchase & renovation of used/repossessed homes
- Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections
- Handles delinquencies & approves eviction proceedings while adhering to Suns policies
- Ensures compliance of policies designed to increase team member safety. Submits workers compensation accident & incident reports on a timely basis
- Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
- Ensures that overall resort appearance is well maintained & groomed to Suns curb appeal standards
- Reports any deficiencies which would adversely affect the operation of the resort to the RVP.
- Enforces resort rules & regulations
- Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
- Reviews monthly property accounting reports & compiles reports for the Accounting team
- Selects, supervises & reviews contractual services
- Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
REQUIREMENTS
- High School Diploma or GED (Required)
- Bachelor's Degree in (Preferred)
- 2 years property management/resort experience, including 3 years of supervisory experience
- 1 year previous sales and leasing experience
- 6 months experience using Yardi and/or RMS
- General knowledge of maintenance
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Basic computer proficiency, including email, the internet and Microsoft Office Suite
- Flexibility to respond to resort needs during non-business hours
- Ability to live on-site within the resort (housing provided), if applicable
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Job Tags
Holiday work, Temporary work, Local area, Outdoor, Night shift,