Job Description

Job Description

Job Description

Job Title: Senior Business Analyst, E-Commerce & Omnichannel
Contract Duration : 6 Months
Pay range : C$65 - 75/hr
Location : Toronto, ON
Work Type : 100% Remote

Description:

Are you a skilled business analyst with a passion for e-commerce? We're seeking a talented individual to join our team as a Senior Business Analyst specializing in the e-commerce domain. You'll play a crucial role in understanding, documenting, and improving our company's business processes.

One of GTT Digital's growing clients is in need of a Senior Business Analyst with extensive eCommerce experience to join their growing team. This individual will be responsible for BRDs, Process Mapping, and Technical strategy around their eCommerce entities. This will be a 6-month contract to start, with the opportunity to either convert to full-time employment or extend as a long-term contractor within this team.

Responsibilities:

• Process Analysis: Understand, document, and improve company-wide business processes in the e-commerce and omnichannel space.
• Requirements Gathering: Analyze, validate, formalize, and communicate business stakeholder requirements.
• Impact Assessment: Assess upstream and downstream implications of proposed changes on systems and processes.
• Optimization: Provide recommendations for optimizing systems, applications, and business processes.
• Project Management: Contribute to project monitoring by identifying key milestones, phases, and acceptance criteria.
• Stakeholder Alignment: Act as a liaison between stakeholders, product teams, and development teams.
• Agile Methodology: Assist product teams with creating and prioritizing user stories and defect reports, and participate in Agile ceremonies.
• Implementation Support: Assist and coach business users during the implementation and hypercare phases.
• Testing: Contribute to the definition of test strategies and scenarios, and support test execution with the QA team and stakeholders.
• Maintenance Support: Provide L2 support and contribute to error triaging exercises.

Qualifications:

• Previous experience as a Business Analyst in the DTC (direct-to-customer) business domain with a strong focus on e-commerce.
• Deep understanding of standard processes, models, and KPIs related to omnichannel, e-commerce, and retail channels.
• Strong familiarity with e-commerce adjacent processes such as content management, product lifecycle management, order management, inventory management, and fulfillment.
• Experience in technology-oriented roles, digital transformation initiatives, or similar.
• Experience with Salesforce is a plus.
• Relevant education in Business Analysis or equivalent work experience is an asset.

Keywords: business analyst, e-commerce, omnichannel, retail, DTC, Salesforce, process analysis, requirements gathering, project management, agile, user stories, testing

24-13373: #gttca #LI-GTT #gttjobs #LI-Remote Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link:

Awards

SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015

Job Tags

Full time, Contract work, For contractors, Work experience placement, Remote job,

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