Software Onboarding Specialist | SaaS Property Management | hospitailty Job at Feufo Inc, Los Angeles, CA

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  • Feufo Inc
  • Los Angeles, CA

Job Description

Job Description

Job Description

Job Title: Software Onboarding Specialist& | Must have SaaS based& industry exp

Location: Remote. Anywhere in the U.S.A.

Travel: 10-20% ( Approx. 2 weeks of travel every quarter)

Experience : 2 Years

Responsibilities and Duties:

  • Take over customer relationship as soon as the sales are closed/ contract is signed.
  • Coordinate set-up requirements internally and with the customer.
  • Complete software set up, onboard customers successfully.
  • Provide training to the customer, and then hand over the customer to the customer support team for ongoing email and phone support.
  • Maintain a relationship with the customer on a regular basis. Brief them of new features.
  • Cross-sell and Upsell to the customer over time.
  • Responsible for contract renewals.
  • Own overall relationship with assigned clients
  • Ensure retention and satisfaction of all assigned clients
  • Aid clients in achieving their goals

Qualifications and Skills & At least 2 years of experience in a customer success/ account management role.

  • Must have worked in a SaaS company in any role/ discipline.
  • Must have software setup, training and customer onboarding experience.
  • Upsell customers to switch to higher software plans.
  • Excellent computer skills, including Microsoft Office suite, Gsuite by Google, CRM like Hubspot/ SalesForce. You will also be using Excel, Word, Powerpoint, Google Drive, and e-mail.
  • Prior project management experience. Ability to use modern project management tools.
  • Experience with at least one of the following: Asana, Monday, Basecamp, Airtable
  • Must have experience using customer support tools like Zendesk, Freshdesk, etc.
  • Self-starter, Disciplined, and Organized to prepare, maintain, and update your own project plan, tasks, and reporting.
  • & Analytical
  • Demonstrated ability to increase customer satisfaction
  • Preferred prior experience in sales or a track record of achieving KRAs
  • Associate degree or equivalent

Job Tags

Contract work, Remote job,

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