Spanish Customer Service Specialist 2 Job at Collabera, Dallas, TX

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  • Collabera
  • Dallas, TX

Job Description

Job Description

Job Description

Note:

  • The position is Hybrid (1 week in the office and 1 week working from home after a month of in-office training ).

  • This is a HIGH VOLUME call center role.

  • Bilingual is Spanish is a MUST .

Position Details:

  • Position: Bilingual - Spanish Customer Service Representative 2

  • Industry: Banking/Financial Services
  • Job duration: 3 months ( Possible Extension )

  • Location: Dallas, TX 75202 ( Hybrid - 1 week in the office and 1 week working from home after a month of in-office training )

  • Training Shift: 8 AM - 4:30 PM CST – Monday to Friday - First two weeks on the job and will need to be in the office for the first month on the job .

  • Working Schedule: Monday – Friday ( Any 8 hours between 7 AM - 8 PM CST ) with some Saturdays (8 AM to 6 PM CST )

  • Parking Charges: $9 - $18/day

  • Pay Rate: Flexible

  • Tentative Start Date: 12/09/2024

Roles and Responsibilities:

  • Support Customer Service; proactively seek ways to improve processes.

  • Front inbound calls and make outbound calls to customers looking for new mortgage financing.

  • Perform moderately complex customer support tasks.

  • Receive direction from supervisor and escalate non-routine questions.

  • Interact with client personnel on a range of information.

Required Skills:

  • Looking for talented individuals who have excellent communication and professional phone skills.

  • Experience handling a high volume of inbound and outbound calls in a call center environment.
Company Description

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Company Description

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Job Tags

Flexible hours, Shift work, Saturday, Monday to Friday,

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