Job Description

We are looking for a Tech Writer to make our client’s existing software content more complete, organize it in a more friendly way, and make implementation and optimization more independently actionable by partners. The contractor will work with program managers, engineers, and subject matter experts to gather business requirements and product knowledge, identify gaps and areas for improvement, and create required content.

Top Daily Responsibilities:

1. Write, review, publish, and maintain high-quality technical content while adhering to our client’s documentation standards.
2. Incorporate feedback from relevant stakeholders (e.g., engineers, product managers, program managers, customers) to align content with user needs and product/program goals.
3. Address primary critical documentation needs as compiled in Documentation Needs Analysis and this component.

Other Responsibilities:

1. Identify and address gaps in help content and assist with content development prioritization.
2. Expand help content to make it actionable and partners more self-sufficient.
3. Ensure breadth of software features/functionality has been documented with best practices and sample use cases.
4. Address backlog of outstanding bugs and feature requests filed against the DevSite and Help Center by internal/external users.

Mandatory Skills/Qualifications:

1. Bachelor’s degree or equivalent practical experience.
2. Experience in technical writing, product documentation, or online publishing.
3. Excellent written and oral communication and interpersonal skills.
4. Experience working in collaboration with technical and sales stakeholders on a daily basis.
5. Must be a self-starter who is able to manage multiple tasks under tight deadlines and work independently.
6. Ability to quickly grasp and communicate technical concepts.

Non-Essential Skills/Qualifications:

1. Experience with the travel industry is a strong plus.

The target hiring compensation range for this role is $70 to $73 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium .

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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