Job Description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. Its also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!!!

The Customer Service Correspondence Clerk is responsible for all correspondence paper/electronic lockbox return mail across the Hackensack Meridian Health (HMH) network. Duties include but are not limited to the distribution of mail. Will ensure timely assignment of correspondence/mail to team members. Acts as a liaison to the customer service/collections team while performing other duties as assigned.

• Responsible for all correspondence, paper and electronic lock box mail received daily in the Customer Service department.
• Screens mails for legal request, subpoenas, and bankruptcies etc. and distributes accordingly, reaching out to supervisor for guidance as needed to ensure mail delivery to appropriate parties.
• Updates return mail patient demographics in EPIC using electronic files provided by the statement vendor.
• Logs on to the phone system when call Queue is high, takes messages for customer service reps for patient call back.
• When logged on to the phone system, when appropriate will take and apply patient payments via EPIC encrypted device or bank portal.
• Documents all patient payment transactions and patient conversation in EPIC.
• Submits requests for medical records, reactivates accounts from history, and drops itemize bills and UBs upon request.
• Prepares and submits incoming checks to the Cashier within 24 hours of receipt.
• Works assigned WQs in a timely manner.
• Covers lobby front desk as needed.
• Handles all clerical functions for the department which might include but is not limited to, faxing, scanning and emailing documents to attorneys/agencies etc.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 2+ years of experience in a related field.
• Some business experience.
• Excellent written and verbal communication skills.
• Excellent telephone skills.
• Excellent computer skills, preferably including but not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Hands on basic knowledge of the EPIC system.
• Bilingual English./Spanish a plus.
• Previous experience in the same or similar capacity in a hospital.
• Experience in working in a high volume office environment.
• Customer Service skills.

Licenses and Certifications Required:

• Successfully pass EPIC assessment completion within 30 days after Network access granted.

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