Job Description
The Food & Beverage Lead maintains responsibility for the execution of a safe,
clean and stocked foodservice area of a United Dairy Farmers store. This
includes knowledge of foodservice programs, product offering, equipment and
standard operating procedures, as well as the ability to assist other
associates in the store with proper knowledge in order to grow foodservice
sales.
In addition to the Food Lead responsibilities, the incumbent is also
responsible for providing outstanding service to every Guest by following the
five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served,
Respected, Fulfilled), both personally and, in the absence of a higher-level
manager, through other associates on duty during his or her shift. The food
leader follows company policy to ensure the safe and efficient operation of
the store as well as carrying out his or her job in an honest and ethical
manner, complying with all laws and regulations, and all company policies and
requirements. Food Lead must be legally qualified under applicable state laws
to conduct all sales transactions including alcohol and tobacco sales.
**Essential Functions – Food Lead**
• Turn on Roller Grill, stock per Production Guide, ensure all products
correctly dated and food safe
• Prepares fresh condiments for use utilizing correct foodservice dating
procedures
• Turn on HTG Oven & HTG Warmer, prepare sandwiches per Production Guide &
SOPs, and place on warmer ensuring correct expiration times on all products
- Maintains temperature logs for all foodservice areas, including Dipside
- Maintains product availability for prepared food areas Monday-Friday,
5AM-12PM (HTG Warmer, Roller Grill, deli case
• Is able to prepare Dipside area in the morning to have ice cream stocked and
in proper conditions for guest consumption
• Ensures ordering of Foodservice Supplies is completed to eliminate Out of
Stocks for foodservice products, condiments, supplies and other components
(either through completing orders or informing Management)
• Completes wash, rinse and sanitizing activities for all foodservice
smallwares to ensure food safety
• Maintains cleanliness of sales area where foodservice products are located:
Roller Grill & condiment area; HTG Warmer area, Bakery Case area, Dipside
area, Fountain area and Hot Beverage area
• Maintains organization & cleanliness of all foodservice areas of the store
following cleaning SOPs as necessary: HTG oven; coolerrefrigerated foods
area; Hardening Room; reach-in coolers and freezers; Dipside counters,
equipment & cow; Fountain BIBs; undercounter storage beneath coffee, fountain
& roller grill equipment; back room storage of cups, lids, straws and other
foodservice supplies
- Keeps up to date with all program changes and SOPs
- Works with management to ensure all associates are trained and able to
execute all foodservice programs while on shift
**Essential Functions – Store Responsibilities**
• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience;
greet Guests with a warm, authentic hello, ensure store is prepared and ready
for Guests at all times, anticipate needs of Guests and provide assistance to
ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakesmalts, cupscones of ice
cream, sundaes, floatssodas and hand-packed containers
• Efficient Operation of Point-of-Sale (POS) System: Properly authorizing and
control gas sales, accurately register all transactions, handling
coinscurrencycredit card transactionscouponsEBT and making change.
• Stocking Merchandise: Keep shelves, displays, cooler and freezers filled and
faced, ensure dip cabinet is filled and appears presentable to our Guests,
ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the storeon the lot to
minimize shoplifting and gas drive-offs, control cash levels in the register
by using proper drop procedures, doing vendor log-in and following all steps
in the TobaccoAlcohol Management and RobberyViolence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and
organized condition; keep store equipment clean; monitor product and
refrigeration equipment temperatures. Ensures bean-to-cup coffee machines are
cleaned according to maintenance standards.
• Reporting: Accurate completion of time records and the Guest Preparedness
Document
• Other duties as assigned by Management
**Minimum Requirements:**
• Ability to speak, hear and understand spoken English well enough to
communicate effectively with customers.
• Ability to become Food Safety certified subject to UDF, state food safety
regulations.
• Ability to see well enough to operate store equipment, including POS
terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to
operate all store equipment.
- Ability to prepare DipSide items using supplies located in the dip cabinets.
- Ability to handle coins, currency, checks, credit transactions, coupons and
food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to
complete required records.
• Ability to move merchandise from storage to shelvesdisplaysfreezersmilk
box and place for proper display.
- Ability to clean counters and other surfaces.
- Ability to tolerate exposure to temperatures as low as –30 degrees
Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees
Fahrenheit for at least 10 minutes.
- Ability to raise at least 10 pounds from floor level to a height of 5 feet.
- Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip
cabinet, the top of which is 3 feet above the floor.
Notice:
The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this position
are not exhaustive but are believed to be accurate at the time of publication.
Management reserves the right to revise this job description at any time
without notice and to require that other tasks be performed when necessary
(for example in response to emergencies, changes in personnel, changes in
workload or technical developments).
Job Tags
Full time, Shift work, Day shift, Weekday work, Monday to Friday,