Job Description
Job Title: Physician Practice Medical Assistant – Receptionist – Flex Role
Reports To: Practice Manager
Department: RPO Physician Partners – Dr. Stacey Jones
Location: 509 W Tidwell Road
Suite 100
Houston, TX 77091
Position Summary
The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.
Essential Job Functions
- Greet and assist patients, visitors, and vendors in a friendly, professional manner.
- Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.
- Verify patient insurance, collect co-pays, and process payments.
- Communicate appointment reminders and follow-up information to patients.
- Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.
- Ensure a clean, organized reception and waiting area.
- Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.
- Process incoming and outgoing patient referrals.
Scope of Work
- The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).
- This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.
- A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.
Minimum Qualifications
- High school diploma or equivalent.
- Previous experience in a healthcare reception or front desk role.
- Previous experience in a medical assistant role.
- Strong communication, interpersonal, and organizational skills.
- Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).
- Demonstrated ability to multitask and provide excellent customer service.
- Basic understanding of insurance verifications and billing processes.
Preferred Qualifications
- Medical Assistant certification (CMA, RMA) if performing clinical duties.
- 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare setting.
- Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.
- Knowledge of medical terminology and HIPAA regulations.
- Fluency in Spanish is preferred (but not required).
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